 |
| |
Dear
Valued Customer,
It is our pleasure to welcome you to
WaterbedsUSA. Our company has been
offering quality products at the lowest
prices for over 26 years. Our intent has
remained the same throughout the years.
That is to offer a quality product, an
honest value and courteous service. We
hope you are satisfied with any
purchases and feel confident in
recommending us to your friends.
Our knowledge of waterbeds comes through
years of service in selling and
servicing our customers. If you have any
questions or need any information,
please feel free to call us at our toll
free number. If we do not know the
answer to your question, we will
research it out and call you back with
an answer.
Our goal is to not only sell you a
quality product at an affordable price,
but to make you a customer who feels
confident in our ability to meet your
needs. |
| |
Toll Free Number: 1-866-968-2191
Local Number: 903-793-2191
Fax Number: 903-793-1845 |
| |
|
Shipping Information:
Free
shipping applies to orders shipped
within the continental United States.
For all other destinations outside the
U.S., please call or email. All orders
will be shipped UPS Ground Service
unless otherwise specified. In stock
merchandise will ship within 1 business
day. Please allow from 3 to 7 business
days from teh day your order has been
shipped for UPS ground deliveries. Large
orders and out of stock items may take
longer. If faster delivery is needed,
please call for a quote.
Softsides and airbeds are shipped with
our freight company. If your order is
received with any damage please accept
delivery and note the damage on teh
freight bill before signing. Failure to
note any damage will void your return
guarantee. Contact our customer service
about the damage so we can send you a
replacement. |
| |
Order Cancellation Policies:
Orders must be cancelled before an item
is shipped. After it has been shipped,
refer to the return policies. |
| |
Warranties:
All
manufacturers warranties will be honored
by the store at any time. |
| |
Return Policies:
Any
merchandise return must have an
authorization number assigned from our
company before merhandise can be
returned. We will only accept back
merchandise in unused condition in the
original box. Purchaser is responsible
for expense in returning merchandise.
There will be a 25% restocking fee for
returned goods. |
| |
Damaged or Defective Goods:
Any item
received that is damaged or defective
will be replaced at no cost to the
purchaser. Please contact customer
service for return and replacement
advice. |
|
|
